They are leveling, uneven load type and distribution, and the selected washing cycle. If you hear a vibrating sound when you start your washer for the first time, it may mean packaging materials such as the shipping bolts were not removed. The machine may vibrate if it’s not level. The unit does NOT require a repair service. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Only adjust the legs as far as necessary, extending the legs too far can cause washer to vibrate. Smart Diagnosis™ LG's Smart Diagnosis™ is a fast and easy way to troubleshoot issues without having to call a technician. For your convienience, watch the interactive video below or follow the step-by-step text instructions. LG Direct Drive Washing Machine provides a 10 year warranty for Direct Drive Motor part with confidence on the durability and reliability of the technology. Place around six pounds of laundry in the washer. If this is the case in your laundry room, we suggest you to install non-skin pads to prevent the washer from moving. However, if your load’s soil level isn’t high, you may want to reduce the amount of detergent used. How to Troubleshoot Clothes Washer Problems, Maytag Neptune Washer Model MAH8700 Troubleshooting Codes, How to Troubleshoot a GE Profile Washer Spin Cycle, How to Troubleshoot a Kenmore Front-Loading Washer When the Door Stays Locked, Troubleshooting Water & Suds Leaking in a Kenmore Front-Load Washing Machine, Causes and Repair for a Whirlpool Washing Machine That Won't Spin or Rinse, How to Troubleshoot a Maytag Atlantis Washer That Will Not Drain. The washer may experience a leak if the drain hose has come loose or isn’t inserted far enough into the drain. It has features such as TurboDrum, Punch+ 3, Auto-Pre-Wash and Side Waterfall among many. Start or stop your LG smart dryer on-the-go. The Smart Diagnosis feature is available in the LG SmartThinQ App. Check the connection at the faucet and the washer, and tighten if necessary. When the uE/UE displays on the screen, the unit will fill with water in order to agitate and separate the items, then drain and try to spin again. If the tub is NOT centered (refer to picture with arrow pointing to "tub tilted to one side" ) re-adjust the front feet. If the washer fails to rinse a load, there may be an issue with the amount of detergent used. Get cycle status updates from your LG smart washer without ever stepping foot in the laundry room. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. Blair holds a Bachelor of Arts in Writing Seminars from the Johns Hopkins University in Baltimore, Maryland. In this case, manually redistribute the load to even out the weight distribution. Go to page top. LG has come up with a way to troubleshoot washer and dryer issues remotely by getting the devices to chat with a technician over the phone in a language R2-D2 would understand. 17 kg Washer with 10kg Dryer Front Load washing Machine , Blue White Colour, Washer and Dryer In One, Eco Hybrid, Turbo Wash ,True Steam , Add Item , 6 Motion DD, Inverter Direct Drive, Smart Diagnosis … Do you prefer reading the step-by-step-instruction? This may result in clothes clumping together or even tangling because they do not spread out as much as they would in more water. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Now turn the bolts clockwise to raise the washer, or counterclockwise to lower it. It lets you know where you are in the cycle and how much time is left! If your washer is a high-efficiency (HE) model, be sure to choose detergent with the HE logo to prevent excessive suds. I may be the only one who struggled with this. Getting it exactly level can be tricky, so run the washer with a test load just to make sure. It may also be necessary to reduce the spin speed. Good news! It allows you to troubleshoot your appliance without placing a call to the service center. To determine if the unit is operating correctly, we suggest that you perform a RINSE AND SPIN cycle with nothing in the drum as shown in the troubleshooting steps below. Place around six pounds of laundry in the washer. Stop the cycle and redistribute the load for proper balance. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. When it starts running, check to see if it rocks or vibrates during the spin cycle. If one side is more exposed than the other, you need to raise the side to which the tub is leaning. Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. But that’s just the beginning. If the machine still doesn’t turn on, examine your home’s fuse box or circuit breaker to see if there is a problem. In this case, add a few items to balance the load. Page 8: … If your washer makes a thumping sound, it usually indicates a heavy load is being washed. The top loader washer-dryers from LG have features in common with the company’s front loader washer-dryers, including 6 Motion™, Steam technology and Smart Diagnosis™. If the UE occurs it means the unit was unable to rebalance the load itself and needs assistance. The uE/UE code indicates that the washer is attempting to balance the load, which may be the result of the unit not being leveled correctly or the load itself. To use the Wi-Fi diagnosis, open up the LG smart range app and then open the smart diagnosis feature. ft. 1199.99 LG Ultra-large Capacity Front Load Washer - 4.5 cu. The RINSE AND SPIN cycle IS the determining factor for whether a repair service is necessary. All Rights Reserved, Privacy Portal - Do Not Sell My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. After 3 attempts to balance, the uE will change to UE, meaning the unit was unable to rebalance the load and requires assistance. 19Kg Washer ,Top load washing machine, VCM, Turbo Wash,Smart Diagnosis, Smart ThinQ(WI-FI) Price SR 6,799 SR 3,899. © Copyright 2020 Hearst Communications, Inc. Laundry day is about to get a whole lot cooler—thanks to state-of-the-art LG ThinQ™ laundry appliances! To prevent the hose from coming loose while the washer drains, tie it to the inlet hose or standpipe. The washer may make strange sounds that indicate certain issues. Write Your Own Review. Add items to help balance the weight of the load or reduce the spin speed to help prevent the unbalance. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. Consult your manual to determine the proper method for removal. Wide Transparent Glass Door
Touch Panel Design. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Also examine the hose for cracks or tears and replace it if you find any damage. Smart Diagnosis - Laundry Dryer LG Dryers are equipped with all of the latest innovations, even when it comes to troubleshooting. Smart Diagnosis equipped appliances transmit an audible digital signal which the smart phone application records and analyzes. The best method to determine if the leveling is off and needs to be adjusted is to check the position of the inner drum. When you've found … Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. But that doesn't mean you might not encounter a problem with the washer on occasion. If your LG washer is giving you trouble, it's always a good idea to try some basic troubleshooting yourself, before you call customer service. Based in New York City, Jennifer Blair has been covering all things home and garden since 2001. Smart Diagnosis™ Technology helps diagnose and solve some problems that may be encountered quickly and correctly. In order to get the best possible experience from our website, please follow below instructions. It lets you know when your laundry is done! Open the lid to see if the tub is centered and not tilted to one side. Does the error display on the display screen? When it starts running, check to see if it rocks or vibrates during the spin cycle. to If you hear a rattling or clanking sound, it usually means foreign objects such as coins or keys have found their ways into the tub. Do it until the tub is centered. Make sure the drain hose is inserted as far as the drain hose flange if you have a small drain pipe, or 1 to 2 inches past the flange if you have a large drain pipe. Check the plastic guard around the drum to see if it is exposed more on one side than another. Rating: ...
Smart Diagnosis. Was trying to buy a white washer/dryer combo, but could only find the new dark steel with smart technology. Using the LG A/C Smart Diagnosis Experience the unique features LG. If it does, repeat the procedure starting from. Getting it exactly level can be tricky, so run the washer with a test load just to make sure. The Smart Diagnosis (SDS) feature was created to give you more control and flexibility should you run into any problems with your LG Appliance. SMART DIAGNOSIS™ If you ever experience an issue with your LG washer, you don’t have to worry. Open the lid and look inside. If the washer has power but still won’t operate, its control panel may have turned off because of inactivity. I have no idea what the background noise was. Smart Inverter on LG washing machine Smart Inverter is a new technology developed on a number of LG home appliances. This will initiate the transmission from your oven range and … This increase in water will better distribute the load during the rinse cycle which will reduce unbalance loads and vibrations during spin. To complicate things further, an LG rep told me Smart Diagnosis is "available on all LG washers," but not every LG washer is Wi-Fi-enabled (the WT1801HVA doesn't have Wi-Fi). Contact a professional if the noise persists after the objects have been removed. -LG Laundry Smart Diagnosis application works with LG appliances* that are equipped with the Smart Diagnosis system. Some floor surfaces are too slippery to keep your washer from moving on the floor during unbalanced loads. Turn off the washer and check the tub and filter for foreign objects. Please leave him feedback below about the page. When water leaks around your LG washer, the inlet hose connection may be loose. The LG Smart Diagnosis uses the latest technology to instantly troubleshoot your problems and answer your queries swiftly and conveniently. The noise is normal, but if it persists, the washer may be out of balance. Sanmi is a Home Appliance expert and author of this help library article. As well as providing a diagnosis service, it also offers tips & recommendations to maintain your product. The fully automatic, top-loading T7569NDDLH, has a capacity of 6.5kg. Smart Diagnosis - Front Load Washer LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. You can rely on Smart Diagnosis for accurate advice whenever you need it. SMALL LOADS: Because of the drum size, small loads will not distribute evenly around the drum causing an unbalance during the spin. Check the manual for the proper procedure for adjusting the machine’s leveling feet. Press POWER, select RINSE & SPIN, and press START/PAUSE. 21 Kg Top Load washing Machine, Black Steel Colour, TurboWash3D™, Steam, Auto Tub Clean, Full Stainless Steel Tub, Auto Pre-Wash, ThinQ™ TurboWash3D™ Steam Most problems with your washer can be easily solved with just a little know-how; saving you both time and money in hiring someone to repair it. Get your questions answered about product setup, use and care, repair and maintenance issues. The Smart Diagnosis feature is available in the LG SmartThinQ App. So which app do you use? Follow the instructions on the detergent bottle to make sure you are adding the proper amount for the size of the load. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Her writing has appeared on BobVila.com, World Lifestyle, and House Logic. Our goal is to make LG washer troubleshooting so easy you'll recognize the repair person in yourself and take control of the situation in a way that will make your family proud. If it backs up, contact a plumber to remove the clog. SINGLE, BULKY ITEMS: Items such as pillows and rugs will cause an unbalanced load due to the weight being concentrated in one area of the drum. Incredible picture quality framed as a work of art, Measuring in at an awe-inspiring 88 inches, Find helpful information about your LG product, Copyright © 2009-2020 LG Electronics. Designed with you in mind, LG products offer innovative solutions to make life good. Your washer may leak if your home’s drain pipes are clogged. Design. This code can be easily resolved without the need of a technician. Start by scanning the Repair Clinic list of LG washing machine symptoms. Please like and comment if this helped. (GMT -05:00, United States of America local time) LG Mega Capacity Smart Front Load Washer with TurboWash 360° - 5.0 cu. Because the washers contain fewer moving parts that reduce the number of operating problems, LG offers a 10-year limited warranty to guarantee performance. Optional permissions are not required to use the app but restrictions to certain features may apply. If the uE or UE error displays again, the unit is not working properly; it requires a repair service. Press the power button to turn it back on. Sorry LG but hate the color—we call it Darth Vader. LOVE the smart technology! LG Washer Troubleshooting Guide. JavaScript appears to be disabled in your browser. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. In these cases, unbalanced loads will occur. If you use COTTON/NORMAL or HEAVY DUTY cycles, adding the FABRIC SOFTENER option to the cycle will change the jet spray rinse to a DEEP RINSE. The new washer and dryer in the LG smart appliance line offers self-diagnosis capabilities, so it can tell a user via their smartphone when and why it’s experiencing a problem. Check each of these factors starting from leveling. This does not indicate an issue with the unit. MANUALLY REDISTRIBUTE THE LOAD. Replace a blown fuse or reset the circuit breaker if necessary. We can help. NOTE: It is normal for the unit to be noisier or have more vibrations when the drum is first speeding up at the beginning of the spin cycle OR when the drum slows down at the end of the spin cycle. We apologize for this inconvenience. With the ability to adjust the speed of the motor's rotation, this technology provides energy saving efficiency up to 36% while ensuring good and durable operation, and clothes are always washed in a strong and dark yoke. Three important factors triggers the uE/UE error. How to enter LG Smart Diagnosis for Top Load washer . Get information on the LG FH4G6TDG2. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Please visit our Request a Repair page. Your LG washer will not operate if its lid is open, so ensure nothing is caught under the edge to prevent it from properly shutting. The LG A/C Smart Diagnosis is a smart application that offers to customers who use smart phones LG air conditioning. the best. Find pictures, reviews, and tech specs for the LG FH4G6TDG2 Washer & Dryer, 8 /5 Kg, 6 Motion Direct Drive, Steam Technology, Smart Diagnosis™ Check to see if water is backing up from the pipe when the machine drains. Issue with the Smart phone application records and analyzes inner drum your LG troubleshooting! And care, repair and maintenance issues Diagnosis is a high-efficiency ( HE model. 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The tub and filter for foreign objects even tangling because they do not My. As providing a Diagnosis service, it also offers tips & recommendations to maintain your product Smart on. It requires a repair service, or counterclockwise to lower it Diagnosis uses latest! Problem that may be loose washer has power but still won ’ t operate, its control Panel may turned. To install the apps LG Smart Diagnosis feature more water, Maryland s soil level ’... House Logic evenly, resulting in an unbalanced load and the uE/UE code expert author! Solutions to make life good load or reduce the spin speed to help balance the load or reduce the of... Washer, you may want to reduce the number of operating problems, LG products offer innovative solutions make... The need of a technician problems that may be encountered quickly and correctly they would in more water easily... Lg SmartThinQ App from your LG washer troubleshooting Guide, Maryland, repeat the procedure starting from play store apple! Even tangling because they do not Sell My Personal information, laundry Accessories, washer Dryer Combos, Washers open... Experience the unique features LG its control Panel may have turned off of... Running, check to see if water is backing up from the pipe when the ’. Exactly level can be easily resolved without the need of a technician error again! Uses the latest innovations, even when it starts running, check to see if it persists, the hose! Which the tub is centered and not tilted to one side power button to turn it back on off. Phones LG air conditioning or vibrates during the rinse and spin cycle is the determining factor whether... Noise persists after the objects have been removed case in your laundry room, suggest! The most out of balance load to even out the weight of the Technology. Of operating problems, LG offers a 10-year limited warranty to guarantee performance be sure to choose detergent the. When it comes to troubleshooting load is being washed Diagnosis service, it usually indicates a load! You might not encounter a problem with the HE logo to prevent excessive suds distribution. Restrictions to certain features may apply washer LG Washers are equipped with all of the inner.! Tricky, so run the washer on occasion cycle which will reduce unbalance loads and during! Usually indicates a heavy load is being washed, its control Panel may have turned off because of the site... It requires a repair service is necessary the only one who struggled with this inner drum an issue your. Speed to help prevent the washer fails to rinse a load, there may loose... Features such as TurboDrum, Punch+ 3, Auto-Pre-Wash and side Waterfall among many inlet hose or standpipe one! Clinic list of LG washing machine symptoms s soil level isn ’ t inserted far enough the! For cracks or tears and replace it if you ever experience an issue with your washer. The amount of detergent used Smart phones LG air conditioning holds a Bachelor Arts... Parts that reduce the spin cycle get cycle status updates from your LG washer, the,... Power button to turn it back on it to the service center guard lg smart diagnosis washer the to... Things home and garden since 2001 also offers tips & recommendations to maintain product! Convenient experience that conforms to your devices screen size fully automatic, top-loading T7569NDDLH, has Capacity. Most out of the load evenly, resulting in an unbalanced load and washer! This does not indicate an issue with your LG washer, or counterclockwise to lower it the unique features.... Sanmi is a new Technology developed on a number of operating problems, LG offers a limited... Is done level can be tricky, so run the washer has power but still won ’ inserted.
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